As a hotel owner, you are entrenched firmly in the hospitality business, so it helps if one actually enjoys being hospitable – something we had not entirely taken into consideration, being somewhat private people. For some odd reason, I had pictured very civilized guests showing up at happy hour, ordering an expensive bottle of wine, insisting on carrying their own bags and disappearing until checkout the next morning, then paying cash, congratulating you on your fine establishment and leaving. The truth of the matter is, you have absolutely no control over who walks through your door.