ICE mobile Internet users to receive compensation for poor service
The Costa Rican Electricity Institute (ICE) must return 37 percent of the monthly cost of Internet service to 49 customers after a regulatory agency found the state-run company failed to comply with contract plans.
The decision came after an investigation by the Telecommunications Superintendency (SUTEL), prompted by multiple complaints received last year.
SUTEL spokesman Eduardo Castellón said the total compensation ICE must pay is not yet clear, as “it depends on the contract plan signed by each customer for mobile Internet service.”
ICE did not appeal the ruling, and SUTEL will proceed to notify affected users. ICE is expected to begin paying customers in coming days.
The amount of compensation will be calculated from the moment customers filed a claim to the date they received SUTEL’s notification.
You may be interested
Our Southern Zone Deep Dive is underway!Katherine Stanley - March 26, 2019
Our editorial team is making its first trip of the year – what we hope will be the first of many –…
Safe travels in Costa Rica: aiming for the sweet spotKatherine Stanley - March 26, 2019
Traveling in Costa Rica is one of life’s great privileges, and The Tico Times has been proud to inspire, guide…
2019 Gold Cup field finalized; Costa Rica will host two matchesAlejandro Zúñiga - March 26, 2019
The field for the 2019 CONCACAF Gold Cup is set. Costa Rica, the United States, Mexico, Honduras, Panama, and Trinidad…