ICE mobile Internet users to receive compensation for poor service
The Costa Rican Electricity Institute (ICE) must return 37 percent of the monthly cost of Internet service to 49 customers after a regulatory agency found the state-run company failed to comply with contract plans.
The decision came after an investigation by the Telecommunications Superintendency (SUTEL), prompted by multiple complaints received last year.
SUTEL spokesman Eduardo Castellón said the total compensation ICE must pay is not yet clear, as “it depends on the contract plan signed by each customer for mobile Internet service.”
ICE did not appeal the ruling, and SUTEL will proceed to notify affected users. ICE is expected to begin paying customers in coming days.
The amount of compensation will be calculated from the moment customers filed a claim to the date they received SUTEL’s notification.
You may be interested
Cold front claims fourth victim in Costa RicaKatherine Stanley - December 12, 2017
High winds claimed the life of a fourth victim in Costa Rica as the cold front that has been moving…
With Keylor Navas battling injuries, Real Madrid eyes January swoop for Bilbao goalieAFP - December 11, 2017
Real Madrid's first foray into the January transfer market will be to snap up Athletic Bilbao's promising goalkeeper Kepa Arrizabalaga,…
Our High Season Print Edition is here! Here’s where to find itKatherine Stanley - December 11, 2017
In the weeks since the relaunch of The Tico Times on Sept. 1, we’ve been hard at work to reconnect…