ICE upgrades voice mail service
As of Sunday, the Costa Rican Electricity Institute (ICE) has implemented new features for kölbi cellphone users on the GSM network.
“ICEVOZ” will use a new voice-mail storage system located on the platforms of the new 3.5 Generation network.
ICE GSM customers will be notified via multimedia messaging – on phones that allow it – or text, whenever there is new voice mail. Users will also receive an audio notification to their personal email account, among other benefits.
To access the new voice-mailbox, customers must follow these steps:
1. Dial 1190.
2. Listen to the tutorial (available in English).
3. Enter a new password between 4 and 7 digits, followed by the “#” symbol.
4. After this process, the system will prompt you to record your name.
5. Finally, record your personal greeting.
“We knew this was something that our customers were expecting. With the change, GSM customers will reach a more user-friendly and dynamic mailbox menu,” said Danny Salas, director of client solutions management at ICE.
Customers can still check voice mail in the old box, but only until Feb. 21. To do so, they should dial 8999-1190 and follow the steps as usual.
For more information, dial 1115 or 1193, or visit http://www.kolbi.cr.
You may be interested
Sunset Studio to showcase talents of Costa Rican artistsThe Tico Times - March 20, 2019
Milena Astorga, owner of Sunset Studio, has organized an event to showcase the work of several Costa Rican artists, including…
In context: Costa Rica’s struggles with indigenous land rightsThe Tico Times - March 19, 2019
Sergio Rojas, a leader of the Bribrí community in Costa Rica, was murdered Monday night in the indigenous territory of…
‘A tragic day for the Bribrí people’ as leader Sergio Rojas is killedAlejandro Zúñiga - March 19, 2019
Sergio Rojas, a leader of the indigenous Bribrí community in Costa Rica, was murdered Monday night, the government confirmed. Rojas…