Warranties: Consumers’ Main Complaints

October 15, 2004

BETWEEN January and August,consumers filed 842 complaints related toproblems with goods and services theyhad acquired in Costa Rica.Of these complaints, 44% (375) wererelated to warranties not honored by thesellers that issued them, and 36% (304)had to do with breaches of consumer contracts,according to the Economy, Industryand Commerce Ministry (MEIC).One in five complaints filed is relatedto cellular phones. Vehicles (14%), homes(11%) and electrical appliances (8%) alsocaused headaches for consumers.

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